Last updated: 8 September 2026. Review the version shown at the time of purchase and seek local advice for legal questions.
Read before payment
Use the 24-hour trial to test the intended device, player, categories and network. Confirm the current refund conditions in the official payment conversation because eligibility can depend on the specific offer and issue.
How to request review
Contact support@megaott.io or official WhatsApp with the order reference, purchase date, plan, device, player, issue, troubleshooting already completed and the outcome you request. Never include a password in the initial message.
Technical review
A support review may ask you to verify account status, server details, device time, another source, Ethernet or a trusted alternate player. Cooperate with reasonable diagnosis so a local setup issue can be separated from a service issue.
Common limitations
A change of mind after extensive use, an unsupported device, a separate third-party app fee, local internet problems, exceeding connection limits, account sharing or a single unavailable item may not by themselves establish refund eligibility.
Reseller credits
Unused, activated and allocated reseller credits can be treated differently. Confirm package-specific refund and transfer rules in writing before purchasing reseller inventory.
Payment disputes
Contact official support first and retain receipts and messages. Do not make duplicate payments or send money to an identity that cannot be verified from the published contact page.
Decision and timing
Review time depends on the evidence, payment route and issue complexity. Approval is not automatic; the current written terms and applicable consumer law control the outcome.